What to Do When Your Flight Reservation Is Not Confirmed
A confirmation normally includes a six-character record locator and an e-ticket number.
Check spam folders, then look up your booking on the airline's website using your last name and the locator or card details.
If you were charged without a confirmation, note the date, amount and merchant name, and contact the airline or the site you booked through.
Never assume a booking exists until you have a confirmation from the airline.
Where to look for your booking
Use your last name with the record locator on the airline's website. If you booked through an agency, the agency's reference may differ from the airline's.
When to ask for help
If 24 hours pass without a confirmation after payment, contact the seller you paid and keep all receipts.
Questions about this? Call +1-855-365-0395 to talk through your situation.
FAQs
I was charged but got no confirmation. What now?
Save your receipt and bank entry, check spam, and contact the seller you paid. You can call +1-855-365-0395 for guidance on next steps.
Can passenger names be corrected?
Minor corrections are often possible, but policies differ by airline and fare. Act quickly and contact the airline.
Can Book a Flight guarantee this will be resolved?
No. Outcomes depend on airline policy and your fare. We can explain your options. Call +1-855-365-0395.
Is Book a Flight an airline?
No. We are an independent assistance service.
Related: Flight Reservation Help · Delta · United · American.